Meade Customer Service

I have been going round and round with Meade for over 3 weeks now on a simple question concerning my ETX70. I have gotten conflicting answers from a few places so I was going to the "horses mouth" so to speak. Problem is...the horse doesnt seem to want to talk. Actually, I cant get anyone to talk to. Phone calls go unanswered, messages left with no return call. I even have the number of the Vice President Brand Community and Consumer Solutions and I still cant get a reply. Well..I should say he did return my call once and left a message when I was out, but my attempts to contact him back (6 times I might add) have not been successful.
Thinking maybe I should have bought the Orion instead at this point.
Sorry to vent....but I do feel better now.

I can just imagine how that is going to go over with people who shell out 30k for a 20" RCX and Max Mount.

Well trust me, this is my first and last Meade product. And the worst part is I really didnt need this scope...just bought it on a whim for something to play with. Darn impulse buys get you everytime. Oh well..the clock is running. Just going to see how long it takes to get an answer now. It has almost gotten to the point of humor now.