Celestron Customer Support deteriorating?Posted By Rex Cox |
I recently had the same problems with Celestron CS. From talking with the support guy on the phone, I get the feeling that CS at Celestron is one or two people who only talk to customers when they aren't busy wearing some other duty hat.
As a lot of you probably know, Celestron was aquired by Synta earlier this year. I imagine that one of the first things Synta did was to go in and slash everything they could that they saw as "unneccesary". From my experience, I don't think that overseas companies see customer service as an important part of doing business the way American companies do. I may be wrong--just my 2 cents.
Rex Cox
As a lot of you probably know, Celestron was aquired by Synta earlier this year. I imagine that one of the first things Synta did was to go in and slash everything they could that they saw as "unneccesary". From my experience, I don't think that overseas companies see customer service as an important part of doing business the way American companies do. I may be wrong--just my 2 cents.
Rex Cox