Two bad experiencesPosted By Ted Blank |
This is my first post on any AM forum. Last year a person bought a mount from me here on AM. I sent the product once I was promised payment, as I frequently do (knowing the risk). Payment never arrived, but the buyer then complained the mount was broken upon arrival! (It really did work fine when I sent it carefully packed and insured.) So I put in a UPS claim, but the buyer refused to release the damaged mount to the UPS driver. (The details are publicly available in the feedback I gave this person.) Well, I eventually wrote this one off after repeated emails and no response.
A couple of weeks ago, I get a phone call from another AM member. He has sent the same person a money order for eyepieces, but once the money was sent no more communications, and no eyepieces! He just wanted to know if I had ever gotten my mount or money (nope). He has now documented his experience on this person's feedback.
I know there's nothing that will get me back my mount or his money, but at what point should an account be closed "for cause?" This is not some disagreement about whether something is BNIB or LNIB, this is outright fraud or certainly seems close to it.
Ted Blank
A couple of weeks ago, I get a phone call from another AM member. He has sent the same person a money order for eyepieces, but once the money was sent no more communications, and no eyepieces! He just wanted to know if I had ever gotten my mount or money (nope). He has now documented his experience on this person's feedback.
I know there's nothing that will get me back my mount or his money, but at what point should an account be closed "for cause?" This is not some disagreement about whether something is BNIB or LNIB, this is outright fraud or certainly seems close to it.
Ted Blank
. They have been extremely popular with the patrons. They are teal blue table-top alt-az 4.5" reflectors. The original Orion web site for them is here.