Greg
I sent a TV101 back to Televue for a clean and collimation and had it back in 2 weeks and great communication. 5 weeks sounds a bit long to me but the lack of communication would make my bells and whistles go off. Try this, give them a call and after the pleasantries get the name of the person that answered the call and when they say the person will call back, politely tell them "thank you, but I would rather hold". This is usually a rather strong but polite way of telling them you are not going away and want to talk to someone about your issue. If that doesn't work call the next day and ask for the name of that persons boss or supervisor (the person that didn't call back or take your call). And the most important thing is to get the names of each person you talk to before you initiate any conversation. When you have names to back up your story you have much more leverage then "I talked to a guy yesterday in your office".
Hope this helps
Buck
I sent a TV101 back to Televue for a clean and collimation and had it back in 2 weeks and great communication. 5 weeks sounds a bit long to me but the lack of communication would make my bells and whistles go off. Try this, give them a call and after the pleasantries get the name of the person that answered the call and when they say the person will call back, politely tell them "thank you, but I would rather hold". This is usually a rather strong but polite way of telling them you are not going away and want to talk to someone about your issue. If that doesn't work call the next day and ask for the name of that persons boss or supervisor (the person that didn't call back or take your call). And the most important thing is to get the names of each person you talk to before you initiate any conversation. When you have names to back up your story you have much more leverage then "I talked to a guy yesterday in your office".
Hope this helps
Buck
